zetwin Privacy Policy

Definitions

In this Privacy Policy, the following definitions apply unless the context requires otherwise:

• "zetwin", "we", "us", or "our" refers to the zetwin platform operated at zetwin.bid and all associated services offered thereon.
• "Player", "you", or "your" refers to any individual who accesses, registers with, or uses the zetwin platform in any capacity.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment details, device identifiers, and IP addresses.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or erasure.
• "KYC" means Know Your Customer identity verification, the process by which zetwin confirms the identity of Players before processing withdrawals or in response to account security reviews.
• "Cookies" means small text files placed on your device by the zetwin website for the purposes described in Section 8 of this Policy.
• "Third-Party Processors" means entities engaged by zetwin to perform data processing activities on its behalf, such as payment service providers, identity verification services, and game software suppliers.

Data Controller

zetwin, operating through zetwin.bid, acts as the Data Controller with respect to Personal Data collected from Players. As Data Controller, zetwin determines the purposes and means of processing Personal Data in accordance with this Privacy Policy.

For all data protection enquiries, requests to exercise your rights, or concerns regarding the handling of your Personal Data, you may contact zetwin's data protection team by email at [email protected]. Please include "Data Privacy Request" in the subject line of your email to ensure prompt routing to the relevant team.

zetwin operates as an internationally licensed offshore platform. This Policy reflects zetwin's commitment to responsible data stewardship irrespective of the jurisdictional framework applicable to any individual Player's location.

Personal Data We Collect

zetwin collects the following categories of Personal Data in the course of providing its services to Players:

zetwin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where health-related information is voluntarily provided by a Player in the context of a responsible gaming self-exclusion request.

How We Collect Your Data

zetwin collects Personal Data through the following channels:

• Direct interactions: Data you provide when registering an account on zetwin.bid, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated technologies: Technical Data and Usage Data collected automatically when you access zetwin.bid, including through cookies, web beacons, server logs, and session tracking tools embedded in the platform.
• Third-party sources: Identity and fraud-risk data received from identity verification service providers engaged by zetwin as part of the KYC process, and payment data received from bKash, Nagad, Rocket, Upay, and card payment processors in connection with deposit and withdrawal transactions.
• Game providers: Aggregated game-round data (stakes, outcomes, session duration) received from game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, used for account management and responsible gaming monitoring.

How We Use Your Personal Data

zetwin uses the Personal Data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your zetwin Account, including verifying your identity, processing zetwin login requests, and managing account settings and preferences.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods in Bangladeshi Taka (BDT, ৳), and maintaining accurate transaction records.
• KYC and fraud prevention: Verifying your identity and the ownership of payment methods, detecting and preventing fraudulent activity, money laundering, and other prohibited conduct as defined in zetwin's Terms and Conditions.
• Responsible gaming: Monitoring your gameplay patterns to identify indicators of problem gambling, applying deposit limits or self-exclusion arrangements where requested, and fulfilling zetwin's responsible gaming obligations.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance.
• Platform improvement: Analysing aggregated usage data to improve the performance, features, and user experience of the zetwin platform.
• Legal compliance: Fulfilling zetwin's obligations under applicable laws and the terms of its operating authorisation, including record-keeping and reporting requirements.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates by email or push notification — only where you have not opted out of such communications. You may unsubscribe at any time by emailing [email protected].

Legal Basis for Processing

zetwin processes your Personal Data on the following legal bases:

• Contract performance: Processing necessary to provide you with the services described in zetwin's Terms and Conditions, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of zetwin's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of direct marketing communications. Where consent is the basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

Data Sharing & Third-Party Disclosure

zetwin does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. zetwin may share your Personal Data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification services engaged by zetwin to verify player identity and assess fraud risk as part of the account verification process.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers — who may receive session data necessary to deliver game services. These providers are bound by strict data processing agreements.
• Technology and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers engaged to operate and secure the zetwin platform. All such providers are required to process data only in accordance with zetwin's instructions.
• Legal and regulatory authorities: Where zetwin is required by applicable law, court order, or its operating licence obligations to disclose Personal Data to a competent authority or law enforcement body.

All Third-Party Processors engaged by zetwin are required to maintain appropriate technical and organisational security measures and to process Personal Data solely for the purposes specified by zetwin.

Cookies & Tracking Technologies

zetwin uses cookies and similar tracking technologies on zetwin.bid to provide a functional and secure user experience. The following categories of cookies may be set when you access the platform:

• Strictly necessary cookies: Required for the basic operation of the platform, including maintaining your login session, storing your cart or game state, and preventing cross-site request forgery attacks. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect anonymised information about how Players use zetwin.bid, such as which pages are visited most frequently and how long sessions last. This data is used solely to improve the platform and is not linked to individual player identities.
• Functional cookies: Used to remember your preferences, such as your preferred language setting, to personalise your experience on subsequent visits.
• Security cookies: Used to detect and prevent fraudulent activity, including repeated failed login attempts and suspicious session behaviour.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the zetwin platform, including the ability to maintain your login session. zetwin does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites.

Data Security

zetwin implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the zetwin platform.
• Encrypted storage of sensitive Personal Data, including identity documents and payment information, on secure servers with restricted access controls.
• Role-based access control ensuring that zetwin staff can only access Personal Data that is necessary for their specific job function.
• Regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform.
• Incident response procedures enabling zetwin to detect, respond to, and notify affected Players of any data security incidents within a reasonable timeframe.

While zetwin takes reasonable steps to protect your Personal Data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your zetwin login credentials and for notifying zetwin immediately at [email protected] if you suspect any unauthorised access to your Account.

Data Retention

zetwin retains Personal Data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active Account plus a minimum of five years following Account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, consistent with financial record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of submission or the date of Account closure, whichever is later.
• Support and communication records: Retained for three years from the date of the last communication, unless the communication forms part of an active dispute or legal proceeding, in which case it is retained until resolution.
• Technical and usage data: Retained for up to 24 months from the date of collection for analytics and security purposes, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked to any individual.

Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your Personal Data held by zetwin:

• Right of access: You have the right to request a copy of the Personal Data that zetwin holds about you, together with information about how it is used and on what legal basis.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held by zetwin. You may also update certain Account details directly through your Account settings.
• Right to erasure: You have the right to request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to zetwin's legal retention obligations. Erasure requests cannot be fulfilled where retention is required for compliance with anti-money laundering or other legal obligations.
• Right to restrict processing: You have the right to request that zetwin restricts the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing on legitimate interests grounds.
• Right to object: You have the right to object to processing of your Personal Data carried out on the basis of zetwin's legitimate interests, including direct marketing. You may opt out of marketing communications at any time by emailing [email protected].
• Right to data portability: Where processing is based on your consent or contract performance and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". zetwin will acknowledge your request within 24 hours and will aim to provide a substantive response within 30 days. zetwin reserves the right to request identity verification before processing a data rights request.

International Data Transfers

zetwin operates as an internationally licensed offshore platform. Accordingly, your Personal Data may be stored on and transferred to servers located outside Bangladesh. zetwin takes appropriate steps to ensure that any such international transfers are carried out with adequate safeguards to protect your Personal Data, including contractual arrangements with Third-Party Processors that impose data protection obligations equivalent to those described in this Policy.

By registering for and using the zetwin platform, you acknowledge and consent to the transfer of your Personal Data to zetwin's server infrastructure, wherever it may be located, for the purposes described in this Policy.

Third-Party Links

The zetwin platform may contain links to third-party websites or services, including the websites of game providers and payment partners. This Privacy Policy applies exclusively to Personal Data collected through zetwin.bid. zetwin is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policies of any external site you visit.

Links to third-party sites are provided for your convenience only and do not constitute an endorsement by zetwin of those sites' content, services, or data practices.

Children's Privacy

zetwin is strictly an 18+ platform. zetwin does not knowingly collect Personal Data from any person under the age of 18. If zetwin becomes aware that Personal Data has been submitted by a minor, that data will be deleted immediately and the associated Account will be permanently closed.

If you believe that a person under the age of 18 has registered on zetwin.bid, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

Age verification is conducted as part of the KYC process, and zetwin reserves the right to request proof of age from any Player at any time. For adults aged 18 and above only.

Amendments to This Policy

zetwin reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, the effective date displayed at the top of this page will be updated accordingly. Where practicable, zetwin will provide notice of significant changes through a notification on the zetwin platform or via email to registered Players.

Your continued use of zetwin.bid following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. It is your responsibility to review this page periodically to stay informed about how zetwin handles your Personal Data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or zetwin's handling of your Personal Data, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Privacy Request"
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Acknowledgement within 24 hours; substantive response within 30 days
• Language: English

zetwin does not provide telephone or postal support. All formal data privacy complaints and rights requests must be submitted in writing via email. Where a complaint cannot be resolved through zetwin's internal process, you may refer the matter to the relevant data protection authority or dispute resolution body applicable in your jurisdiction.